Refund & Cancellation Policy

When you can cancel, when you can get your money back, and how to ask.

Last updated: 20 August 2026

What this covers

This policy applies to services bought directly from Plutinos Technologies Pvt Ltd through plutinos.in — currently the UX & Accessibility Audit in its Standard and Deep Dive tiers.

Design, development and other engagements quoted individually are governed by the terms in that proposal, which take precedence over this page.

The free snapshot

Nothing is charged for the free website snapshot, so there is nothing to refund. You can ask us to delete your details at any time by emailing info@plutinos.in.

Cancelling before the audit starts

Your audit does not begin when you pay. It begins when your completed kickoff questionnaire reaches us.

Any time before that, you can cancel for a full refund. No reason needed, no questions asked. Email us and we will process it.

After the audit has started

Once we have your questionnaire and work is under way, the audit is bespoke work produced for your site specifically, so it is not refundable as a matter of course. Two exceptions:

• We miss our own deadline. If the Standard report is not delivered within 5 business days of your questionnaire arriving, and the delay is ours rather than waiting on access or information from you, you may cancel for a full refund.
• We cannot do the work. If your site cannot be audited — it is unreachable, blocks automated access, or we cannot get the credentials a paid area needs — we will tell you, and refund in full if we cannot proceed.

If we finish the audit and the honest finding is that your site is in good shape, that is a valid result and the engagement is not refundable on those grounds. We will always say so plainly rather than pad a report.

How to request a refund

Email info@plutinos.in with the payment reference from your Razorpay receipt and the website the audit was for. We aim to acknowledge within one business day.

Approved refunds are issued to the original payment method. We initiate them within 5 business days of approval; how long the money then takes to appear depends on your bank or card issuer, and is outside our control.

Before raising a chargeback

Please contact us first. Almost everything is faster to resolve directly, and a chargeback raised without contact freezes the conversation while the banks decide.

Questions

Anything unclear here, ask before you buy — info@plutinos.in, or +91-9899683969. We would rather answer a question than process a refund.